Privacy Policy

Who We Are

This website is operated by Osaka Cards Distribution, an online retailer of trading card products, including Pokémon TCG, One Piece Card Game products, sealed boxes, cases and related products.

For the purposes of applicable privacy and data-protection laws, the business responsible for determining how personal information collected through this website is processed is:

• Business name: Osaka Cards Distribution
• Business address: Osaka Japan
• Privacy email: sales@osakacardsdistribution.com

Information We Collect

The information we collect depends on how you interact with the website. We may collect information that you provide directly and certain technical information generated when you use the website.

Information you provide

• Name and contact information.
• Billing and shipping addresses.
• Email address and telephone number.
• Account login and profile information.
• Order and transaction information.
• Messages sent through contact or support forms.
• Product reviews or other content you submit.

Information collected automatically

• IP address.
• Browser and device information.
• Website activity and pages visited.
• Referring pages or websites.
• Cookie and similar technology information.
• Technical information used for security and troubleshooting.

How We Use Your Information

Depending on the circumstances and applicable law, personal information may be used to:

• Process and manage orders.
• Arrange payment and delivery of purchased products.
• Create and maintain customer accounts.
• Provide customer service and respond to enquiries.
• Communicate important information about an order.
• Manage returns, refunds and disputes.
• Maintain and improve the website and shopping experience.
• Prevent fraud, misuse and security incidents.
• Maintain accounting, tax and business records.
• Comply with applicable legal and regulatory obligations.
• Send marketing communications where permitted and where any required consent has been obtained.

Orders & Payments

When you place an order, we collect the information required to process the transaction, fulfil the order, communicate with you about the purchase and maintain appropriate transaction records.

Payments may be processed by third-party payment providers. Depending on the payment method selected, payment information may be submitted directly to that provider and processed under its own privacy and security practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, maintain shopping carts, support account sessions, understand website performance and, where applicable, support analytics or marketing activities.

Some cookies are necessary for the website and online store to function. Other cookies may require your consent depending on your location and the applicable law.

You can manage cookies through your browser settings and, where provided, through the website's cookie-consent controls. Disabling necessary cookies may affect some website or checkout functionality.

How We Share Information

We do not sell personal information simply because you purchase products from us. We may, however, share information with service providers where necessary to operate the store and provide our services.

These recipients may include:

• Payment processors.
• Shipping and logistics providers.
• Website hosting and infrastructure providers.
• Email and customer communication providers.
• Analytics providers, where used and legally permitted.
• Professional advisers such as accountants or legal advisers.
• Government, regulatory or law-enforcement authorities where legally required.

We may also disclose information in connection with a legitimate business reorganisation, acquisition, sale or transfer, subject to applicable legal requirements.

How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, tax, fraud prevention, dispute resolution and compliance with legal obligations.

Different categories of information may therefore be retained for different periods depending on applicable laws and legitimate business requirements.

Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and should not share passwords with others.

Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of certain processing.
• Object to certain processing.
• Withdraw consent where processing relies on consent.
• Request portability of eligible personal information.
• Opt out of certain marketing communications.
• Lodge a complaint with an applicable data-protection authority.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing certain privacy requests.

International Data Transfers

Some service providers used to operate the website may process or store information in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers of personal information, appropriate mechanisms should be used by the relevant business or service provider.

Children's Privacy

Our online store is not intended to knowingly collect personal information from children in violation of applicable privacy laws. If you believe that a child has provided personal information improperly, please contact us so that the matter can be reviewed.

Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties. We do not control the privacy practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or applicable legal requirements.

When the policy is updated, the revised version will be published on this page and the "Last updated" date will be changed where appropriate.

Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise an applicable privacy right, please contact Osaka Cards Distribution.

• Business: Osaka Cards Distribution
• Email: sales@osakacardsdistribution.com
• Address: Osaka Japan