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Address: Osaka, Japan
Refund & Returns Policy
This policy explains how returns, refunds, damaged products, incorrect orders, cancellations and pre-orders are handled by Osaka Cards Distribution.
Last updated: march 2026Return Period
Eligible return requests must be submitted within 30 days after receiving your order, unless a different period is required by applicable consumer law.
Requests submitted after the applicable return period may not be accepted unless the product is faulty, incorrect, or another legal right applies.
Return Eligibility
To qualify for a standard return, products should generally be returned in the same condition in which they were received.
Original Condition
The product should be unused and in its original condition.
Original Packaging
Packaging, seals and included components should remain intact.
Proof of Purchase
Your order number or another valid proof of purchase may be required.
Return Authorisation
Contact us before sending a product back so the return can be reviewed.
Non-Returnable Items
Certain products may not qualify for a change-of-mind return once opened, unsealed, used or materially altered.
For trading card products, this may include:
- Opened booster packs.
- Opened booster boxes.
- Products with broken or removed factory seals.
- Opened sealed cases.
- Products that have been used, damaged or altered after delivery.
- Items returned without all original components or packaging.
- Gift cards or other non-returnable products where permitted by law.
This section does not remove any rights you may have when an item is faulty, damaged, incorrectly supplied, or otherwise protected by applicable consumer law.
Damaged or Defective Orders
If your order arrives damaged or you believe a product is defective, contact us promptly after discovering the problem.
To help us assess the issue, you may be asked to provide:
- Your order number.
- A description of the problem.
- Photographs of the affected product.
- Photographs of the shipping package and shipping label.
- Any other information reasonably required to review the issue.
Please retain the product and its original shipping packaging until we have reviewed your request, as they may be required when dealing with the carrier or processing the claim.
Incorrect or Missing Products
If you receive a product different from the item shown on your order, or an item appears to be missing from the shipment, please contact us with your order number and details of the issue.
Once the issue has been reviewed, we will determine the appropriate resolution in accordance with this policy and applicable law.
Where an incorrect product has been supplied, please avoid opening or removing its original seal unless instructed otherwise.
How to Start a Return
Please contact Osaka Cards Distribution before returning an item. Products sent back without first contacting us may delay the processing of your return.
Contact Us
Send us your order number and the reason for your return request.
Return Review
We will review the request and provide return instructions where the item is eligible.
Send the Product
Package the approved product securely and follow the provided return instructions.
Return Shipping
Responsibility for return shipping costs depends on the reason for the return and the rights available under applicable consumer law.
For approved change-of-mind returns, return shipping costs are: determined by the product type and shipping mode.
Where an item was incorrectly supplied, damaged, or defective and we are legally responsible for the return, appropriate return arrangements will be communicated to you.
We recommend using a trackable shipping service for customer-arranged returns. Please keep your shipping receipt and tracking information until the return has been completed.
Refunds
Once an eligible returned product has been received and inspected, we will notify you of the outcome of the return.
If a refund is approved, it will normally be issued to the original payment method unless another method is required or agreed.
After a refund is processed, your bank, card issuer or payment provider may require additional time to make the funds available in your account. These processing times are outside our control.
Original shipping charges and other costs will be handled according to the reason for the return and applicable consumer law.
Exchanges
Product availability can change quickly, particularly for trading card releases and limited-stock products. For this reason, a direct exchange may not always be available.
If you would like a replacement or alternative product, contact us before returning your item so we can confirm the available options.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We may be able to cancel an order if processing or fulfilment has not progressed too far.
Once an order has been dispatched, it may no longer be possible to cancel it as an unshipped order. Any available return rights would then apply after delivery.
Nothing in this section limits cancellation or withdrawal rights that cannot legally be excluded.
Pre-Orders
Pre-order products are purchased before their expected availability or release. Estimated release and dispatch information may change because of manufacturer, supplier, allocation, transportation or other circumstances.
The cancellation and refund conditions applying specifically to pre-orders should be displayed on the relevant product page or communicated during the ordering process.
If you have questions about cancelling a pre-order, contact us with your order number before the product is dispatched.
Contact Us
For return, refund, damaged-order or cancellation enquiries, contact Osaka Cards Distribution through our customer support channel.
- Business: Osaka Cards Distribution
- Email: sales@osakacardsdistribution.com
- Return address: Osaka Japan
Please include your order number whenever contacting us about an existing purchase.
Need Help With an Order?
If your order arrived damaged, you received the wrong product, or you would like to request a return, contact our support team with your order details.
Contact Support →This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.