Shipping Policy

Order Processing

Orders are prepared for shipment after payment and any required order verification have been completed.

Our normal order processing period is: 2 days.

Processing time refers to the time required to prepare an order before it is handed to the shipping carrier. It does not include the carrier's delivery time.

Processing may take longer during major product releases, promotional periods, holidays or periods of unusually high order volume.

Shipping Destinations

Osaka Cards Distribution currently ships to the destinations made available during the checkout process.

Current shipping regions: All over the world.

If a destination cannot be selected during checkout, shipping may not currently be available to that location.

Shipping Methods

Available shipping services may vary depending on the destination, size and weight of the order.

The shipping options available for a particular order will normally be shown during checkout.

Estimated Delivery Times

Estimated delivery times begin after an order has been processed and handed to the carrier.

• Domestic / local delivery: 1-2 days
• Regional delivery: 4-5 days
• International delivery: 7-8 days

These timeframes are estimates and may vary depending on the destination and shipping service selected.

Shipping Charges

Shipping charges may be calculated based on factors such as the destination, shipping method, package weight, package dimensions and order value.

The applicable shipping charge should be shown during checkout before the order is completed.

If free shipping or another shipping promotion is available, any applicable conditions will be displayed with the promotion.

Order Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Please allow time for the carrier's tracking system to register the shipment after the tracking number is created.

Tracking updates are provided by the shipping carrier and may not always appear immediately.

International Orders

International shipping may be available to selected countries and regions.

International orders may require additional transit time because of distance, customs clearance, local postal procedures or other destination-specific requirements.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country where applicable.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Responsibility for those charges: customer is responsible for those charges.

Osaka Cards Distribution does not control charges imposed by customs authorities or other government agencies.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice an error in your delivery address, contact us as soon as possible. We may be able to update the address if the order has not yet entered the shipping process.

Once an order has been dispatched, changing the delivery address may not be possible.

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

Shipping Delays

Although we aim to prepare orders within the stated processing period, shipping delays can occasionally occur.

Possible causes include:

• Carrier network disruptions.
• Customs inspections or clearance delays.
• Weather conditions.
• Public holidays.
• High-volume product releases.
• Incorrect delivery information.
• Events outside our reasonable control.

If an order is significantly delayed, please contact us with your order number so the available tracking information can be reviewed.

Lost or Missing Packages

If your tracking information indicates that a shipment has been delivered but you cannot locate it, first check the delivery area, household members or building reception where applicable.

You may also need to contact the shipping carrier because they may have more detailed delivery information.

If the package still cannot be located, contact Osaka Cards Distribution with your order number and tracking information so the matter can be reviewed.

Damaged Packages

If your order arrives damaged, please contact us promptly and provide enough information for the issue to be assessed.

Please include where possible:

• Your order number.
• Photographs of the shipping package.
• Photographs of the damaged product.
• Photographs of the shipping label.
• A short description of the damage.

Please retain the original packaging until the issue has been reviewed, as it may be required for a carrier claim.

Additional information about damaged products can be found in our Refund & Returns Policy .

Pre-Order Shipping

Products offered as pre-orders are expected to ship after stock becomes available.

Any release or dispatch date displayed for a pre-order should be treated as an estimate unless expressly stated otherwise.

Release dates and stock arrival dates may change because of manufacturers, suppliers, allocations, transportation or other circumstances outside our reasonable control.

Customers should review the individual product page for any shipping information specific to a particular pre-order.

Orders Containing Multiple Products

If an order contains several products, they may be shipped together or separately depending on product availability, package size, warehouse processing and the shipping method used.

If your order contains both in-stock and pre-order products, the shipping arrangement may depend on the store's fulfilment settings and the information shown during checkout.

Contact Us About Shipping

If you have a question about shipping, tracking or an existing delivery, contact Osaka Cards Distribution and include your order number where applicable.

• Email: sales@osakacardsdistribution.com
• Contact page: Contact Osaka Cards Distribution →